Returns and refunds

Last updated 22 October 2026

If something is not right with your order, tell us and we will fix it. This page explains how.

When you can return

You can ask for a return or replacement within 7 days of delivery if the item arrived damaged, is defective, or is not the item you ordered. Items must be unused and in their original packaging.

What we cannot take back

For hygiene and safety, we cannot accept returns on opened skincare and beauty products, earrings and other jewellery that has been worn, or items made or printed to your order, unless they arrived damaged, defective or wrong.

How to start a return

Contact us from the details on our contact page within 7 days of delivery. Include your order number, a short description of the problem, and clear photos of the item and the outer box. For damaged items, keep the original packaging.

Refunds and replacements

Once we approve your request we will send a replacement or refund the amount you paid for the item. Refunds go back to your original payment method and usually reach you within 5 to 7 working days, depending on your bank. If we shipped a wrong or damaged item, we also refund the delivery fee.

Cancelling an order

You can cancel before your order is dispatched by contacting us with your order number. If it has already shipped, you can refuse it at delivery or return it under the rules above.

Cash on delivery

If we offer cash on delivery, refunds for those orders are sent by bank transfer to the account you give us.