Frequently Asked Questions
Q1. How long will my order take to arrive?
We ship within 1–2 business days. Most customers receive their orders in 4–7 working days.
Q2. Do you offer Cash on Delivery (COD)?
Yes, we offer COD for select pincodes with a small fee of ₹49.
Q3. Can I track my order?
Absolutely! You’ll get an email or SMS with a tracking link once your order is shipped.
Q4. Are your products cruelty-free?
Yes — all Wink Casa products are 100% cruelty-free and vegan-friendly.
Q5. Do you have a store or only online?
We’re an online-only store, making it easy and convenient to shop from anywhere in India.
Orders & Returns
Q6. Can I cancel or modify my order?
Orders can be canceled within 12 hours of placement. After dispatch, cancellations are not possible.
Q7. What if I receive a damaged or wrong product?
We’re sorry! Please email us within 48 hours of receiving the order with photos, and we’ll replace it or issue a refund.
Q8. How do I initiate a return?
Visit our Shipping & Returns page or email us at support@winkcasa.com.